Privacy Policy & SMS Terms of Service
Effective Date: March 17, 2026
Business Name: Trestle Management Group
1. Introduction
Trestle Management Group respects your privacy and is committed to protecting your personal
information. This page explains how we collect, use, and safeguard your information, as well as
the terms governing our SMS communications.
2. Information We Collect
When you interact with us or opt in to SMS communications, we may collect:
- Your name
- Mobile phone number
- Property address or HOA affiliation
- Communication preferences
- Message interaction data (e.g., responses, confirmations)
3. How We Use Your Information
We use your information strictly for HOA-related operations and communications, including:
- Community announcements and alerts
- Maintenance and service notifications
- Meeting reminders and voting notices
- Account updates (dues, violations, notices)
- Emergency communications
We do not use SMS for unsolicited marketing.
4. SMS Consent & Communications
By providing your mobile number and opting in, you consent to receive SMS messages from
Trestle Management Group delivered via our communication provider, RingCentral.
- Message frequency may vary
- Message and data rates may apply
5. Opt-Out & Help Instructions
You may opt out at any time by replying:
- STOP – unsubscribe from SMS messages
- HELP – receive assistance
After opting out, you will no longer receive SMS messages unless you opt in again.
6. Data Sharing & Third Parties
We do not sell or share your personal information or SMS consent data with third parties for
marketing purposes.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your
information from unauthorized access, disclosure, or misuse.
8. Data Retention
We retain your information only as long as necessary to:
- Provide HOA communication services
- Maintain records of consent
- Comply with legal obligations
9. SMS Program Description
Our SMS program provides HOA-related communications, including:
- Community alerts and announcements
- Maintenance updates
- Meeting reminders
- Account notifications
- Emergency messages
10. Message Frequency
Message frequency varies depending on community needs and account activity.
11. Message & Data Rates
Message and data rates may apply based on your mobile carrier plan.
12. Supported Carriers & Delivery
SMS delivery is supported by most major U.S. carriers but is not guaranteed. Delivery may be
affected by:
- Carrier limitations
- Network outages
- Incorrect or inactive phone numbers
13. User Responsibilities
You agree to:
- Provide accurate contact information
- Notify us of any changes to your phone number
- Use communications appropriately and lawfully
14. Changes to This Policy & Terms
We may update this page at any time. Updates will be posted with a revised effective date.
Continued use of our services constitutes acceptance of those changes.
15. Contact Information
If you have questions about this Privacy Policy or SMS Terms, contact us:
Trestle Management Group
info@trestlemanagement.com
480-422-0888
450 N Dobson Rd, Ste 201 Mesa, AZ 85201