FAQs Archive - Trestle Management

Q: Can a homeowner make other online payments such as E-Checks or Credit Card payments?

We can process E-Check or Credit Card payments through our banking partner, Mutual of Omaha Bank. While these additional payment methods are available, the bank does charge a nominal processing fee to help off-set the fees charged by the bank or credit card companies to process the transaction. For more information or to make an E-Check or Credit Card payment please visit the Homeowner Resources section of our website. PLEASE NOTE: When processing your payment you will be asked for specific account information which can be found on your statement. If you have any questions or do not have a statement available, please contact our Account Department so we can assist you through the process.

Q: Can your office process assessment payments that are sent in without a coupon?

As long as some vital information is contained on the front of the check, our office can easily process assessment payments sent in without a coupon. In order to accurately post payments sent in without a coupon, homeowners need to make sure the full name of the association along with the property address, owner's name, and account number are on the face of the check. If you have further questions or need to verify your account number please contact our Accounting Department.

Q: If I am having a problem with a neighbor concerning a potential violation of the community guidelines, what should I do?

If you are experiencing a problem with a neighbor that may be in violation of the community guidelines, the association relies on you (whenever possible) to first attempt to resolve the situation with your neighbor directly. If the situation is not resolved through neighborly means, then your association may become involved. You can notify the association of an alleged violation by completing our Report a Violation form. Upon receiving the completed form and confirming that the situation is in violation of the association's governing documents, the Board of Directors will institute the applicable enforcement policy. Your active participation and assistance may be needed throughout the enforcement process and your original complaint will be kept on file for any required future reference as required by state law.